Support
At Irish Spins Casino we make support simple, fast, and friendly. Whether you’ve got a question about your account, a transaction, or a gameplay feature, our team is ready to guide you — day or night.
Fastest ways to reach us
Live chat: Our live chat puts you straight in touch with a real agent — expect a reply within 1–2 minutes for most queries. This is the best option for urgent issues like deposit hiccups, bonus claims, or game problems.
Email: Prefer messages you can track? Email support@gamessupportonline.com and you’ll typically get a helpful response within 24 hours. Send screenshots or transaction IDs to speed up resolution.
Phone / callback: Live chat and email are our primary channels, but if you’d like phone assistance we can arrange a callback from an agent. Request a call via live chat and we’ll aim to ring you back the same day.
Around-the-clock coverage and realistic response times
We staff support continuously so help is available 24/7. Typical timelines to expect:
- Live chat: under 2 minutes for most requests.
- Email: within 24 hours; complex investigations may take up to 48 hours.
- Callback: same-day when requested (subject to volume).
For verification, account reviews, or document checks, standard processing can take 24–48 hours. Withdrawal timing depends on your payment method — e-wallets (Skrill, Neteller, PayPal) are usually fastest, while card transfers (Visa, MasterCard) can take 2–5 business days.
Self-help that saves time
If you want a quick answer without waiting, our Help Centre and FAQs cover common topics: account setup, deposit and withdrawal steps, bonus terms, and troubleshooting gameplay. For game-specific questions, our agents can point you to detailed pages like the Safari Heat Slots review to clarify features or bonus rounds.
Support that knows the game
Our team is trained across account issues, payment methods (PayPal, Skrill, Neteller, PaySafeCard, Visa, MasterCard) and gameplay mechanics from our many software partners. We work with leading studios, so when you report a game error or question about a bonus, you’ll get clear guidance and, where needed, a prompt escalation to game providers or payments specialists.
Personal, practical help every time
We treat every message as a priority. Expect friendly, clear replies that walk you through next steps — whether that’s resetting your password, verifying identity documents, tracking a payout, or claiming a limited-time bonus like our 200% welcome match + 25 Free Spins. If an offer is time-sensitive, mention that in your message and we’ll move quickly to confirm your eligibility.
If you need assistance now, open live chat for the fastest response or email support@gamessupportonline.com and we’ll take it from there.